Shipping policy

SHIPPING INFORMATION

Shipping estimates will vary depending on the location and products(s) ordered. Please see below details for more information on shipping and delivery times. All orders will be shipped within 2 business days from the date the order is placed. Once your order has been shipped, you will receive a confirmation email within 1 day.

 

SHIPPING COSTS & DELIVERY TIMES

"Enjoy complimentary shipping within Calgary for a limited time!"

"Additionally, we offer international shipping with applicable extra fees."

 

Standard Shipping (5-10 Business Days)

Please Note: Benouf will use reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Benouf will not be responsible for delays in delivery including but not limited to delays which are beyond its control. Where delivery is delayed, Benouf will notify you as soon as possible.

 

DUTIES & TAXES

For all orders placed within Canada, customers will be charged federal and provincial/territorial sales taxes which will vary depending on the province or territory the order is being shipped to. Since Benouf is an Alberta based company, Canadian orders will not be subject to any duties/ import taxes upon delivery.

 

LOST OR STOLEN PACKAGES

When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping carrier. Benouf will not assume liability for any packages lost or stolen during the delivery process. If you have any questions regarding filing a claim for a lost/stolen parcel please contact support@benouf.com.